Return & Refund Policy

We strive to ensure that our customers are fully satisfied with our products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Products like protein powders, supplements, and consumables are not eligible for return if opened.

2. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Include a photo and order number for quicker resolution.

3. Refunds

• Once we receive your item, we will inspect it and notify you about the status of your refund.
• If approved, the refund will be processed to your original payment method within 5–7 working days.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped).

5. Exceptions

We do not accept returns for:

• Opened supplements or health products
• Gift cards
• Customized or bundled items

6. Contact Us

If you have any questions about returns or need assistance, please contact our support team at support@evoking.com.